Privacy Policy

Your privacy matters and we take it very seriously.

In addition to the terms outlined in the Sint Maarten Telecommunication Operating Company N.V. (“TelEm”) Privacy Policy, located here, the following additional terms apply.

By using or accessing telemtopup.com (“Site”) in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Your use of our Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.

You must read this privacy policy carefully and we recommend you print and retain a copy for your future reference.

About Us

www.telemtopup.com is an affiliated brand of Prepay Nation LLC, a Pennsylvania Limited Liability Company with an address at 1055 Westlakes Drive, Suite 300, Berwyn, PA 19312, USA. We operate this site under license from TELEm. When we say “telemtopup”, “Prepay Nation”, “us”, “our”, “we” in this Policy, we are referring to Prepay Nation LLC. If you have questions about this privacy notice or any other inquiries, please contact us at [e-mail].

Why We Collect Your Information

We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services. We process your information in order, to ensure that our software and platform operate correctly, to comply with any of our legal obligations and for the following purposes:

• To enable you to customize or personalize your experience of our websites, mobile or other applications.
• To enable you to access and use our website, mobile, associated applications and associated social media platforms.
• To process any purchase transactions or ongoing payments.
• To deliver the services to you.
• To contact and communicate with you.
• To allow the recipient of the services to request further services from you.
• For internal record keeping and administrative purposes.
• For analytics, market research and business development, including to operate and improve our website, mobile, associated applications and associated social media platforms.
• To run competitions and/or offer additional benefits to you.
• For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you.
• To help improve our services.
• For security, compliance, and fraud prevention.
• To resolve any disputes that we may have.

We may also seek your specific consent if we carry out any processing of your personal data that legally requires us to obtain such consent. You may withdraw such consent at any time.

Types of Information We Collect

We collect the following information about you:

• Contact information, such as name, address, phone number, email address. Additional identification details such as passport, driver’s license may be needed to verify identity.
• Payment information, such as cardholder name, payment card information, billing address, and other payment details.
• Transaction history, such as order details, refunds, disputes.
• Device and browser details, such as IP address, referring URL, device information, geolocation data, cookies, pixels, and other such user-agent of your device browser or application.
• Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram and Twitter.

How We Share Personal Information

We may share your personal information with our affiliate companies and brand, with third parties who provide services to you or us, with promotional partners, or with other third parties as needed to carry out our business or comply with a legal obligation.

Third party service providers include:

• Third-party payment processors and anti-fraud providers.
• Data analytics service providers.
• Services providers necessary for the delivery of certain aspects of the service.
• Technology providers that enable us to enhance our service.
• Legal and financial auditors and advisors.
• Law enforcement authorities, where responding to valid requests.

We don’t sell or rent the information to any third parties.

Cookies And Similar Technologies

Cookies are little bits of computer code that collect data by tagging along with you while you browse. Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called “strictly necessary” cookies. Because they are needed for our site to work, we don’t provide you with an ability to opt-out of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.

We place cookies on your browser in order to identify you when you return to our website or log in to our platform. Our cookie policy can be found at telemtopup.com

Your Rights Over Your information.

You have the right to make requests regarding your personal information. These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so.  If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements.

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), Prepay Nation LLC is the “data controller” (as defined in the GDPR) of the personal data, when it determines the purposes and mean of the processing of personal data.

To submit a request for access or deletion of your personal information, please email us at [e-mail].  

• Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
• Information from third parties:If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
• Restrict:You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
• Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
• Notification of data breaches: We will comply laws applicable to us in respect of any data breach.
• Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
• Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
• "Do Not Track": Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

How We Store And Secure Your Information

We operate as a global company with a global footprint, but the majority of personal information we collect is stored in the United States. 

If you are located in Europe or Switzerland, your personal information is located in the USA. In order to operate our business, we may send your personal information to other regions. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws.

We may at times be legally required to disclose your personal information to courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

Information Retention

We keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:

• To maintain an ongoing relationship in order to provide services to you or where you are lawfully included in our direct marketing lists and have not unsubscribed.
• In connection with the lawful purposes set out in this policy, or where we have a valid legal basis.
• To comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.

Once the periods above have concluded, we will either:

• Permanently delete or destroy the relevant personal data.
• Archive your personal data so that it is beyond use.
• Anonymize the relevant personal data.

Data Security

We take security very seriously. Ensuring that the information collected by our website and platform is secure and protected is very important to us. Consistent with industry standards and applicable law, we have implemented appropriate organizational and technical security measures designed to protect your personal data against any unauthorized access, loss, alteration, unauthorized disclosure, accidental or unlawful destruction or any unauthorized forms of processing.

We use Amazon AWS Cloud to store all Collected Data. Amazon employs a robust physical and network architecture security program with multiple certifications. For more information on Amazon’s security processes, please visit 

https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html

Third Party Services

We are not responsible for, and this policy does not address, the privacy practices of other third parties, such as Facebook, Apple, Google, Microsoft, or any other app developers, social media platforms, operating system providers, wireless or telecommunications service providers, or device manufacturers. The inclusion of a link on our services does not imply an endorsement of the linked sites or services by us or our affiliates.

False E-mails

We will never ask you to confirm any account or credit card details via e-mail. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.

Changes and Contact

We may update this Privacy Policy from time to time based on changes to applicable laws and regulations or other requirements applicable to us, changes in technology, or changes to our business. Any changes we make to the Privacy Policy in the future will be posted on this page, so you should review it periodically.

If there are significant changes to our information practices, specifically how we process personal information, you will be provided with appropriate online notice. We will also post a notice on our telemtopup.com if our Privacy Policy has changed.

If you have any questions about this Privacy Policy or its implementation, you may contact us at [e-mail] or you can send correspondence to the following address: Attn Data Protection, Prepay Nation LLC, 1055 Westlakes Drive, Suite 300, Berwyn, PA 19312, USA.

ã Prepay Nation LLC 2021  

Last updated – October 2021